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FAQ

Brand & Comfort Philosophy

Who founded My Ballerine, and where is the brand based?

My Ballerine was founded by Shan Wong in Kuala Lumpur, Malaysia. What started as a close-knit team of women creating shoes that feel "like a hug for the feet" has grown into a beloved destination for cozy footwear, versatile handbags, and soft lifestyle accessories.

What makes My Ballerine shoes so comfortable for all-day wear?

We design with a "Comfort first, effortless always" promise. Every pair is engineered with cushioned insoles, soft materials, and ergonomic fits meant to move seamlessly with your daily rhythm—from morning coffee runs and office commutes to evening gatherings. We prioritize emotional utility and practical ease, so you never have to sacrifice comfort for style.

Finding Your Perfect Fit

I have wide feet. Does My Ballerine have shoes for me?

Yes! We offer dedicated fit categories engineered for extra room and zero squeeze:

  • Wide-Fit: Features a relaxed silhouette that prevents friction and side shoe bite (Link to Wide-Fit range)

  • Ultra Wide-Fit: Engineered with extra-spacious toe boxes to offer total comfort without bruising. (Link to Ultra Wide-Fit range)

How do I know which shoe collection fits my daily lifestyle best?

We categorize our footwear by lifestyle need and feel:

  • The Day Walk: Extra cushioned soles designed for long hours on your feet. 
  • FlexFit: Lightweight and foldable shoes crafted for easy packing and on-the-go days.
  • Classic: Timeless everyday ballerinas and low heels.
  • With Love: Intricate designs and elegant options for weddings, celebrations, and festive occasions (like Raya).
  • The Icon: Elevated styles highlighting our signature monogram and logo details.

What heel heights do you offer?

We design shoes to suit every comfort level: 

  • Flats: Grounded, flat soles
  • Mid Heels: 55mm (5.5cm in slim or block heel) 
  • High Heels: 65mm (6.5cm in slim or block heel)