Roxanne Comfy Heels In Black

EXCHANGE

We accept exchanges within 15 working days for all domestic orders and within 30 working days for all international orders.

Exchanges are only valid for sizing issues or manufacturer’s defect.

Slash-priced items are NOT eligible for exchange or return unless it's manufacturing defect.

Normal priced items purchased during sales are eligible for exchange subject to size availability.

RETURN

For returns due to wrong item(s) sent or defective item(s), a pick-up service will be arranged.

For the returns due to other reasons other than wrong item(s) sent or defective item(s), a pick-up service can be arranged. Shipping charges for the pick-up service will be borne by you and pick-up service charges will be deducted from your refund amount.

MY BALLERINE reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged and used condition.